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Civil Rights Survey

Service Survey

HOW ARE WE DOING?

The Office of Administrative Hearings requests your assistance in evaluating the quality of service that you received from the Civil Rights Division. Your comments are important and will help us to provide the best possible service to you and others. Your completed survey will be held in strictest confidence.

Please mark the appropriate answers and make any comments that you feel are necessary. Thank you for taking the time to respond.

How did you learn about our office? (Check all that apply)
OAH Website
Agency Poster
Brochure
From friend or coworker

How did you contact our office? (Check all that apply)
In Person
Telephone
E-mail
US Mail

What was the purpose of your contact with our office?
Obtain general information
To file a Charge
To follow-up on earlier contact/charge


For each of the following statements select the answer that best describes your overall experience with the Civil Rights Division:
  Excellent Above Average Average Below Average Unacceptable Not Applicable
Availability of Staff to Assist You
Helpfulness, Courtesy and Professionalism of Staff Assisting You
Knowledge of Staff Assisting You
Promptness of Response to Your Request for Information
Accuracy of Information Received By You

PLEASE RESPOND TO THE FOLLOWING QUESTIONS
  Yes No Uncertain
Was the information or instructions received helpful?
Were your questions answered to your satisfaction?
Did a staff person follow-up with you in a timely manner?
Did you understand the role of our office in investigating Charges?
Was the investigative process explained to you?
Did you feel the investigative process was fair and impartial?
Would you contact this office with future employment discrimination concerns?


Do you have any other suggestions or comments to improve our services?