NCOAH - Hearings Survey

Hearings Disivion Survey

Service Survey

HOW ARE WE DOING?

The Office of Administrative Hearings (OAH) solicits your assistance in evaluating the quality of service that you received during the hearing's process. Your comments are important and will help us to provide the best possible service to you and other litigants. Your completed survey will be held in strictest confidence, and no one deciding your case will see this form.

Please mark the appropriate answers and make any comments that you feel are necessary. Thank you for taking the time to respond.

HOW WOULD YOU RATE THE FOLLOWING?

	Excellent	Above Average	Average	Below Average	Unacceptable
Availability of Staff to Assist You
Helpfulness, Courtesy and Professionalism of Staff Assisting You
Knowledge of Staff Assisting You
Promptness of Response to Your Request for Information
Accuracy of Information Received By You
Your Overall Satisfaction with the Hearing Process

PLEASE RESPOND TO THE FOLLOWING QUESTIONS

	Yes	No	Uncertain
Was Petitioner Represented By An Attorney?
Did the Public Agency Involved Provide Adequate and Clear Notice of the Right to File a Contested Case?
Were the OAH Web Site, Brochures, Forms and Instructions Clear, Understandable and Helpful?
Was your Case Selected for Settlement Conference or Mediation?
Was the Time Between the Date of the Filing of the Petition and Hearing Acceptable?
Did You Understand the Hearing Procedures?
Did the Administrative Law Judge Adequately Control and Supervise the Hearing?
Was the Administrative Law Judge on Time For the Hearing?
Was Your Case Concluded Within a Reasonable Time?
Did You Feel That You Received Fair and Impartial Treatment From the Presiding Administrative Law Judge?
Were You Provided Adequate Information Concerning the Purchase of Audio Tapes or Transcripts of the Hearing?
Was the Hearing Site/Location Convenient to You?
Was the Hearing Facility Comfortable?
Was Parking Adequate?
Do You Suffer From Any Impairment?
If Yes, Was The Facility Adequate To Meet The Needs of Your Impairment?

What Was Your Case Designation? (EHR, DHR, OSP, ABC, EDC, etc)

Who was the Administrative Law Judge Hearing Your Case? (optional)

Where was the Location of Your Hearing? (optional)

Survey Completed By: Citizen Agency Rep. Private Attorney Agency Attorney

How did you interact with OAH? Mail Telephone Fax E-Mail In-Person

How Can We Improve? Please Make Any Comments or Suggestions:

Submit this survey

Thank you for completing our survey. Your input will be most helpful to us in improving our services to the public.